About A&E

A&E and 999 are emergency services that should only be used when people are badly injured or show symptoms of critical illness.

About half the people who visit A&E in Norfolk could have been treated elsewhere. People who go to A&E when they don’t need to slow down a service that, for some, can make the difference between life and death.

A&E provides care and treatment for patients with life threatening or serious injuries or illness, such as:

  • Blacking out
  • Heavy blood loss
  • Suspected broken bones
  • A deep wound such as a stab wound
  • Chest pain
  • Difficulty in breathing
  • Severe burns
  • Severe allergic reaction

999 - When to call an ambulance

Ambulances are used in a life threatening emergency, such as chest pain, shortness of breath, unconsciousness or serious bleeding which can mean life or death to the person who needs them, which is why it’s important that you should only call an ambulance when absolutely necessary.

Need urgent healthcare? Feel poorly or hurt yourself? Try your community pharmacy. But if it is urgent and you cannot see your GP, call 111 or think about the Walk-in Centre in Norwich or Cromer Minor Injuries Unit. Watch this film to find out more.