Electronic Prescriptions

GP Practices across Norwich are introduding a new way of issuing prescriptions. Instead of writing out paper slips, they can send your prescription straight to the pharmacy you choose, in minutes.

The Electronic Prescription Service (EPS) is the modern way of issuing prescriptions and is being introduced across England.

  • It is more convenient
  • No need to visit the GP just to collect a prescription
  • A more secure and safer way to get your prescriptions to the pharmacy you choose

How does it work?

Your doctor, nurse, reception or pharmacy staff will ask you to choose a pharmacy that is most convenient for you. When you get a prescription it will be sent directly to the pharmacy you choose. You don't need a computer to use EPS – it is all done for you. The pharmacy will still need a little time to prepare your medicines.

Quick find:

More detail on the benefits

Less time and money spent visiting the GP surgery and pharmacy:

  • No need to go back to the pharmacy for medication that is owed to you, as the pharmacy will know what you need in advance.
  • No need to visit your GP practice just to collect a paper prescription as they are sent electronically.
  • If there is a problem with your prescription, your GP can cancel and replace the prescription electronically, so you won't have to return to your GP practice to collect another one.
  • Your dispenser can prepare your repeat prescription in advance so it is ready for when you arrive.

More convenience and choice:

  • Choose where your prescriptions are sent, whether near your home, where you shop or where you work. This is flexible and can be changed at any time, just let your doctor or pharmacy know.
  • Collect your next prescription in advance to cover holidays.
  • If your GP offers a telephone or video consultation, there's no need to leave the house just to collect your prescription as it will be sent electronically to your chosen pharmacy for collection.
  • No need to send stamped addressed envelopes as prescriptions are sent electronically.

Improved safety:

  • Electronic prescriptions cannot be lost so you won't have to spend time trying to find them or asking the surgery to issue another paper prescription.
  • Electronic prescriptions are more accurate which will reduce the risk of receiving the wrong medication.

When does your Practice go live?

Practice Go Live Date
Thorpewood Medical Group Go-Live Wed 18 Nov 2015
Beechcroft Surgery Go-Live Thu 19 Nov 2015
Trinity & Bowthorpe Medical Practice Go-Live Wed 25 Nov 2015
Hellesdon Medical Practice Go-Live TBC
Old Catton Surgery Go-Live Thu 03 Dec 2015
East Norwich Medical Partnership Go-Live Wed 03 Feb 2016
Yare Valley Medical Practice Go-Live TBC
Lakenham Surgery Go-Live Thu 11 Feb 2016
Castle Partnership Go-Live Fri 12 Feb 2016
West Pottergate Health Centre Go-Live Wed 17 Feb 2016
Old Palace Surgery Go-Live Thu 18 Feb 2016
Lawson Road Health Centre Go-Live Wed 24 Feb 2016
Magdalen medical Practice Go-Live Thu 25 Feb 2016
Oak Street Medical Practice Go-Live Fri 04 Mar 2016
St Stephen's Gate Medical Practice Go-Live Thu 03 Mar 2016
Bacon Road Medical Centre Go-Live Wed 09 Mar 2016
Newmarket Road Surgery Go-Live Thu 10 Mar 2016
Wensum Valley Medical Practice Go-Live Wed 16 Mar 2016
UEA Health Centre Go-Live TBC
Norwich Practices Health Centre (Rouen House) ) Go-Live

Wed 23 Mar 2016


Have a look at this short video - all about electronic prescriptions (and there's another video in British Sign Language underneath)




Frequently asked questions

How do I order repeat prescriptions?

You will still be able to order prescriptions on paper at your surgery, pharmacy or online as you do now. The prescriptions are then issued electronically.

Can I change my nomination or cancel it and get a paper prescription?

If you don't want your prescription to be sent electronically just tell your GP. If you want to change or cancel your nomination speak to any pharmacist or dispensing appliance contractor that offers EPS, or your GP practice. Tell them before your next prescription is due or your prescription may be sent to the wrong place.

Is my personal information safe?

Yes – we’re using the private, high-secure NHS network to send your prescription. Only authorised people can see it. Electronic prescriptions cannot be lost or altered and because they do not have to be retyped it is better for patient safety.

Is this only happening here?

No – it is part of a national programme to modernise and improve the NHS prescription service.

Where is EPS available?

Check the EPS map on the HSCIC website to see which GP practices and pharmacies are offering EPS now, or in the near future. Just choose your area and zoom in. If you click on the coloured icons the name of the practice or pharmacy will be shown.
GP practices and pharmacies display the EPS sign to show you that they are using EPS and can be nominated. If you have any questions, you can ask your pharmacist or GP, they will be happy to help you.

You can use NHS Choices to search by your address or the name of your practice or pharmacy.

When will EPS be available to me?

EPS is available to you when both:

• your GP surgery has the service and
• the pharmacy you want to collect your medicines from has the service.

I care for someone who has regular prescriptions, can we use EPS?

Yes, if the person you care for gets regular prescriptions you will no longer need to make trips to the practice just to collect a paper prescription. You can choose a pharmacy near to where you work, live or shop so you can collect the medicines when it is convenient for you.
To set the nomination you or the person you care for will need to ask someone at the GP surgery or at any pharmacy or dispensing appliance contractor that offers EPS to add the nomination. You don't need a computer to use EPS.