Continuing Healthcare

NHS Continuing Healthcare is the name given to a package of services which is arranged and funded by the NHS for people outside hospital with ongoing health needs. You can get continuing healthcare in any setting, including your own home or in a care home. 

Since November 2017 Norfolk Continuing Care Partnership (NCCP) has been managing continuing care services on behalf of NHS Clinical Commissioning Groups for Norwich, North Norfolk, South Norfolk and West Norfolk.

NCCP provides comprehensive “end to end” services covering all aspects of the management of Continuing Healthcare (CHC) and NHS Funded Nursing Care (FNC) and continuing care for children.

NHS continuing healthcare is free, unlike help from social services for which a charge may be made depending on your income and savings. If you do not qualify for NHS Continuing healthcare you will still receive mainstream services free of charge i.e. GP, District Nursing Services, Specialist therapy. – this is not to say that if you are awarded CHC you are still not entitled to NHS services free at the point of delivery
If NHS continuing healthcare is provided in a care home, it will cover the care home fees, including the cost of accommodation, personal care and healthcare costs.

Videos to watch.

Who is eligible for NHS Continuing Healthcare?

Anyone assessed as requiring a certain level of care need, can get NHS continuing healthcare. It is not dependent on a particular disease, diagnosis or condition, or on who provides the care or where that care is provided. The circumstances can include:

  • Older people with chronic illness or disabilities
  • Older people suffering from mental illness or dementia
  • People suffering from mental illness
  • Physically disabled adults
  • People with learning disabilities
  • People who are terminally ill

If your overall care needs show that your primary need is a health one, you should qualify for continuing healthcare. The primary health needs should be assessed by looking at all your care needs and relating them to four key indicators.

  • Nature – the type of condition or treatment required (quality and quantity)
  • Complexity – symptoms that interact, therefore difficult to manage or control
  • Intensity – one or more health needs, so severe they require regular intervention
  • Unpredictability- unexpected changes in condition that are difficult to manage and present a risk to you or others.

Personal Health Budgets

Some people who are eligible for CHC choose to have a personal health budget so they can organise and manage their care themselves. Read more about PHBs here

What if I am not eligible for NHS Continuing Healthcare

If you do not qualify for NHS continuing healthcare then you may have to pay for some or all of your care, although the NHS will still provide for your medical needs. You may have to take a local authority means test to decide how much you should pay towards your personal care and accommodation if you are in a care home.

How do I appeal against a decision?

If following assessment for NHS Continuing Healthcare you remain unsatisfied with the outcome you can contact the CHC team on 01603 257243

Norfolk Continuing Care Partnership offers a service to retrospectively assess individuals for Continuing Healthcare if they were not appropriately considered for NHS Continuing Healthcare at the time. This is known as Previously Unassessed Periods of Care (PUPoC). pdf This leaflet tells you more about PUPoC assessments, (322 KB)

Getting in touch:

You can phone the CHC team on 01603 257243

Complaints can be made either in writing to: The Complaints Officer, Lakeside 400, Old Chapel Way, Broadland Business Park, Norwich, NR7 0WG or This email address is being protected from spambots. You need JavaScript enabled to view it..

Local documents you can read:

Further information - click or tap the words in colour to access the documents you would like to read

 Department of Health guidance can be consulted for a fuller account of the rules and duties of NHS bodies to provide NHS continuing healthcare.

pdf Public Information Leaflet Continuing Healthcare and Funded Nursing Care (114 KB)

National Framework for NHS Continuing Healthcare and NHS-funded Nursing Care: October 2018 (Revised) (published in March 2018): This is the version of the National Framework which will be in operation from October 2018. 

NHS continuing healthcare: checklist from October 2018, (published March 2018) 

NHS Continuing Healthcare Decision Support Tool from October 2018 (published March 2018) 

Fast Track Pathway Tool for NHS Continuing Healthcare from October 2018, (published March 2018) 

NHS-funded nursing care best practice guidance (revised) (July 2013) 

National framework for NHS continuing healthcare and NHS-funded nursing care: equality analysis (March 2013) 

National Framework for Children and Young Peoples Continuing Healthcare

Delayed discharges directions (continuing care) directions (November 2013) 

Department of Health Public Information Leaflet: NHS Continuing Healthcare and NHS Funded Nursing Care (April 2013) 

NHS website: NHS Continuing Healthcare


Beacon, Independent advice on the CHC process

Age UK, Factsheet 20, NHS continuing healthcare and NHS-funded nursing care (November 2017) 

Alzheimer’s Society, When does the NHS pay for care? Guidance on eligibility for NHS continuing healthcare funding in England, (revised October 2017) 




CHC introduction


Some important facts about CHC


Before the process starts


The checklist


The full assessment


Planning your support




Fast track pathway