Locals asked: What’s good for hearts and minds in Heartsease?

People living in the Heartsease area of Norwich are being asked to vote for their favourite healthy living project.

The “Heartsease Healthy Living” project has seven great, local ideas lined up to help people get active, eat well and live a whole lot better. All of them are feel-good projects that local people have devised, and want to run in their community.

More than half a million pounds awarded for new health and care networks

Health and care professionals in Norfolk and Waveney have been given more than half a million pounds to help build new multi-agency partnerships. The money is being used to develop Primary Care Networks (PCNs), a new way for local professionals such as GPs, social workers, mental health practitioners and community services to work together within local communities.

NHS England has awarded a total of £535,000 to the Norfolk and Waveney Sustainability and Transformation Partnership (STP) which is made up of local NHS organisations, Norfolk County Council and Suffolk County Council as well as the voluntary sector and Healthwatch.

Stock up your medicine cabinet and go to the right place for health help this winter

People who need health help this winter are being urged to choose the right place for treatment and help ease the pressure on local NHS services.

Norfolk and Waveney’s Clinical Commissioning groups are reminding people of the range of options available to them, which include:

  • Self caring at home for common conditions such as coughs, colds and sore throats, using over the counter medication.
  • Local pharmacists, who are experts in medicines and can give advice about minor illnesses so that you can care for yourself at home.
  • Your GP surgery, which can offer appointments with different clinicians, including a doctor or nurse, depending on your needs.
  • Walk-in centres; Norwich Practices Health and Walk-in Centre is open every day, 365 days of the year between 7am and 9pm. It is based in Rouen Road, Norwich, telephone 01603 677500. Cromer Minor Injuries Unit is open every day, 8am-7.45pm, in Mill Road, Cromer, telephone 01603 646200.
  • NHS 111, which is for people who need urgent medical help or advice but are not in a life-threatening situation. Your call will be answered by a trained call handler, whose job it is to ensure you can access the most appropriate local service. You can call 111 24 hours a day if:

- you need to see a GP urgently when your practice is closed. NHS 111 can arrange for an emergency out of hours doctor to help if necessary.
- you need medical help fast but it’s not a 999 emergency.
- you think you need to go to A&E or need another NHS urgent care service.
- you don’t know who to call or you don’t have a GP to call.
- you need health information or reassurance about what to do next

You can find your nearest surgery or pharmacy here

People are also being reminded to stock up their medicine cabinets and make sure they have enough prescription medication to last them through Christmas and the New Year. Those who take regular medication should make sure they have ordered enough to last through the holiday period or ask their GP practice for a new prescription.

Planning ahead like this is very important to help stay well and it also helps the NHS at a time when services are busy.

It is also important to make sure medicine cabinets contain all the essential items. Medicine cabinet essentials include:

  • painkillers such as paracetamol and ibuprofen, including versions for children
  • over-the-counter cough, cold, flu and indigestion remedies
  • plasters
  • bandages
  • antiseptic cream
  • thermometer

Better access to GP appointments

Patients are now able to book routine GP and nurse appointments during evenings and weekends as part of a national drive designed to improve access to primary care.

Surgeries are offering patients the chance to book appointments outside of traditional office hours to improve convenience for those who work or have other commitments. This could include appointments with a GP, practice nurse or to help people manage long term conditions.

The appointment may not be at the patient’s usual surgery and may be with a clinician from a different practice. This is because in many areas, GP practices are sharing arrangements.

Dr Liam Stevens said: “We understand that people cannot always see their doctor during working hours, so are expanding local services to make it more convenient for everyone to access the right care to meet their needs.

“We are really pleased that patients from across the whole of Norfolk and Waveney can now book routine appointments outside of traditional office hours. The appointment may not be at your usual practice, but will be at a convenient time, which we hope will improve everyone’s experience of accessing care.

“The appointments come in addition to our usual GP surgery opening hours, and will complement existing healthcare services across Norfolk and Waveney, which include pharmacists, NHS 111, Norwich walk-in centre and the Cromer minor injuries unit.”

Patients should contact their own surgery for more information about arrangements in their area or to book an appointment.

All to Play For shortlisted for top award

An innovative group which helps men to tackle mental health issues by giving them “All to Play For” has been shortlisted for a top national award.

The initiative, which is spearheaded by Norfolk and Suffolk NHS Foundation Trust (NSFT) in partnership with Active Norfolk and the Premier Foundation, has been shortlisted in the “innovation in mental health” category of the Health Business Awards.

The awards celebrate excellence and improvement projects across the NHS, with the winners announced at a ceremony in London in early December. The latest shortlisting comes after All to Play For was named as ‘community project of the year’ in the Norfolk FA Grassroots Football Awards during the summer.

The news comes as project leads appeal for new players to join in their newest session, which takes place every Thursday from 10am to 11am at the Goals Centre on Hall Road in Norwich. Designed to build confidence and self-esteem, it is open to any men – both in and out of services – who feel they need extra support with their wellbeing, and gives them the chance to take part in a game led by a qualified coach while socialising with others.

After the kickabout, they can attend informal drop-in sessions where they can get information and advice from different support services on subjects such as finance, gambling and housing.

The project is part-funded by NHS Norwich Clinical Commissioning Group’s “Healthy Norwich” small grants programme, to promote better mental health and wellbeing and physical health. £20,000 was provided to scale up the project across the Norwich area after a successful pilot in 2017.

Andy Fisk, Community Mental Health Nurse with NSFT who helps run the sessions, said: “We're delighted to have been shortlisted for this prestigious national award, which is a reflection on just how successful the project has been so far.

“We’ve been blown away by the popularity of the sessions which have taken place so far. Feedback shows they are helping to improve wellbeing, boost low mood and reduce anxiety, while they also offer a valuable opportunity to meet other people and help tackle social isolation.

“The morning session in Norwich will give us the chance to offer vital support to even more men, and we would encourage anyone who feels they need extra help with their wellbeing to come along and give it a try.”

Sam Watts, Project Officer at Active Norfolk, said: “I’m delighted to see the impact the project has had locally is being recognised nationally by being shortlisted for this award. The project continues to support more men in Norfolk by tackling social isolation, increasing accessibility in to support services and uniting like-minded men. The Norwich morning session will only increase the opportunity for more men to get involved.”

Four All to Play For sessions are currently available for men who are experiencing mild to moderate mental health issues, including anxiety and depression. They take place at:

• Great Yarmouth Town FC, Wellesley Stadium, Sandown Road, Great Yarmouth – every Wednesday from 10am to 11am
• FDC in Bowthorpe, Bowthorpe Park, Norwich – every Wednesday from 1.30pm to 2.30pm
• Heartsease, Open Academy, Salhouse Road, Norwich – every Thursday 8pm to 9pm
• Goals Centre, Hall Road, Norwich – every Thursday from 10am to 11am

The latest group comes following the success of similar initiatives in Norwich and Great Yarmouth.

For more information or to join a session, contact Sam Watts from Active Norfolk on 01603 731 564 or This email address is being protected from spambots. You need JavaScript enabled to view it..

Changes to NHS Norwich CCG Governing Body

There are some new faces on the Governing Body of NHS Norwich Clinical Commissioning Group.

Joining the CCG are Joanna Hannam who has been appointed Lay Member with responsibility for public and patient involvement, and John Plaskett, who has kindly offered to assist Norwich CCG as an interim measure.

Joanna Hannam replaces Irene MacDonald, who served with the CCG as Lay Member with responsibility for public and patient involvement since 2013 and who has moved away from Norwich. Joanna is a member of the Board for Age UK Norwich and an associate non-Executive Director working with the Board of the Queen Elizabeth Hospital, King’s Lynn. Until 2014 Joanna was Head of Customer Services and Commuications at Norfolk County Council and prior to that held senior roles with Norfolk Health Authority.

John Plaskett is a long-standing NHS non-Executive in the NHS Great Yarmouth and Waveney area. He will be stepping in to assist Norwich CCG as lay member for governance and audit, in place of Paul Fisher who is currently unable to undertake Governing Body work for health reasons.

Both Joanna and John join the CCG Governing Body from 1st December 2018.

The Chair of Norwich CCG, Queen’s Nurse Tracy Williams, said: “I am delighted to welcome both Joanna and John to our Governing Body. They will each bring a considerable amount of experience of public services to our CCG, they both have a wealth of knowledge from past and current roles in the Norfolk and Waveney health and care system which really will add great value, as we continue to develop our New Model of Care for the people of Norwich.”

The next meeting of the NHS Norwich CCG Governing Body is on Tuesday, 27th November at 2pm in the Mancroft Room of Norwich City Hall.