NHS Norwich CCG was asked to lead on the development of a local policy and review the current information leaflet for the current service. To achieve this we set up two groups, the first to look and developing the local policy and the second to review and produce new accessible patient information leaflet. Both groups had representatives from Healthwatch Norfolk, Norfolk Strategic Older Peoples Forum, the current provider (ERS Medical) and commissioners.
One the draft patient information document and the draft policy was co-designed we went out and asked patients, stakeholders and members of the public a series of questions on the accessibility of the policy and information leaflet. We did this through an online and paper survey.
The survey report and what we have done as a result of what you have said are here.