Norwich has had an excellent community heart failure service for many years - loved by GPs and patients alike. It keeps people well and out of hospital as far as possible. However it became clear the service was overstretched and did not cover all of Norwich. As part of our commissioning process we spoke to patients to ask what they thought. You can read and hear Phil and Stuart's story below.
As a result to talking with patients and clinicians, the CCG recommissioned the service with more resources. It has expanded to cover all of the City (by autumn 2015)