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Adult Hearing Services

Patients in Norwich may be aware that hearing services for adults aged over 50 are no longer provided by Norfolk and Norwich University Hospital NHS FT (NNUH) or Queen Elizabeth Hospital Kings Lynn NHSFT (QEHKL). Both hospitals will not accept new referrals for patients to be assessed or treated for adult hearing services.

However, NNUH and QEHKL will provide aftercare, including repairs, to the large number of patients who have previously been assessed and fitted with hearing aids at these two hospitals.

To ensure these patients receive the best possible service now and in the future, the CCG has agreed the following points with all current and past providers:

Patients who have had hearing aids fitted by either of the two hospitals should continue to seek aftercare or repairs at that provider. This covers difficulty in replacing batteries, cleaning or replacing tubing or checks to see if an aid is faulty and simple repairs.

Patients with deteriorating hearing should return to their original provider to ensure that the problem does not relate to the hearing aid requiring retuning or repair. If it appears that the patient’s hearing has deteriorated they will need to be referred to one of the current providers for reassessment and fitting.

Current providers of direct-access hearing services for adults over 50 are:

  • Colemans Opticians
  • Scrivens
  • Specsavers
  • The Outside Clinic

Children’s audiology continues to be provided by hospitals

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